Shipping Art to the World, Insured
A candleholder made in Antigua has to cross borders to reach a collector far away. Here is what that involves, and how we handle it.
Distance is an engineering problem. Trust is the harder one.
Summary
- Pieces ship worldwide with DHL, fully insured on receipt.
- We pack each one with a handwoven cloth bag and protective outer packaging.
- Import taxes and duties vary by country, and buyers should check their local rules.
Key takeaways
- International shipping requires careful packaging and clear communication.
- Insurance protects the buyer and the maker.
- Customs charges are a separate matter from the price of the piece.
When we say we ship worldwide, we mean it. Here is how it works in practice.
Carrier and tracking
We ship with DHL. DHL's international network covers a large part of the world, and it provides tracking from the moment a package leaves our hands. You can follow your piece as it moves from Guatemala to your door.
Insurance
Each shipment is fully insured on receipt. Because a piece is irreplaceable, we treat insurance as a necessity. If something goes wrong in transit, you are protected.
Packaging
A piece is first wrapped in a handwoven cloth bag, which protects the surface. It is then secured in protective outer packaging with plenty of cushioning. Weight is the main risk, since a heavy piece in motion can damage itself or its box. We pack it so that it cannot shift. See Shipping a One-of-One Across the World.
Customs and duties
When a package crosses a border, the destination country may charge import taxes, duties, or fees. These rules vary widely and change over time. We cannot give a single answer.
Before you order, check your local rules, or ask us. We are happy to help you understand what to expect, though we cannot give legal or tax advice.
Timing
Delivery times depend on the destination, customs processing, and other factors. We give an estimate when you order, but we cannot guarantee exact dates. Customs delays happen.
Receiving the package
When your package arrives, check it before accepting if possible. If you see damage to the outer packaging, photograph it. Open it carefully, and inspect the piece. If anything is wrong, contact us at once.
Staying in touch
We update buyers as the shipment moves. If a problem arises, we try to resolve it quickly. Good communication is half of good shipping.
Why we do it
We do not want geography to limit who can own a piece. A collector in another country should have the same chance as one in Antigua. Worldwide shipping is part of the promise. See also How to Send a One-of-One as a Gift Across Borders.
Common questions
Who pays customs duties?
The rules depend on the destination country. Check local regulations, or ask us before you order.
Is shipping tracked?
Yes. Shipments go with DHL and can be tracked.
Keep reading
Every piece is one of one.
Browse the specimen archive and acquire the piece that speaks to you. Each is catalogued once and sold once.