Terms of Use

These Terms of Use govern your access to and use of the Finca Three Roots website and your acquisition of our pieces. By using this site or enquiring about a piece, you agree to these Terms.

1. Who we are

Finca Three Roots (“Finca Three Roots,” “we,” “us,” or “our”) is a maker of one-of-a-kind functional art, turned by hand from the reclaimed roots of century-old coffee trees grown on the volcanic estates near Antigua, Guatemala. You can reach us at archive@fincaroots.com or through our WhatsApp concierge.

2. The nature of our pieces

Every piece is one of a kind. The grain is formed underground over decades and cannot be replicated. As a result:

• Natural variation in colour, grain, figure, sapwood and mineral streaking is an inherent feature of each piece, not a defect.
• Because every piece is singular, the photograph shown in the archive is the actual piece you would receive.
• Once a piece is acquired, its record is permanently archived and the piece is no longer available. We do not recreate past works.

3. Availability and pricing

The archive reflects pieces believed to be available at the time of viewing, but availability is not guaranteed and may change at any time, including while you are browsing. Prices are shown in United States Dollars (USD) and are indicative until confirmed by our concierge. We reserve the right to correct errors, update prices, and withdraw any piece prior to a confirmed acquisition.

4. How an acquisition works

We do not operate an automated checkout. Any “acquisition list” on the site is a convenience for noting pieces of interest and does not reserve a piece or form a contract. An acquisition is arranged personally:

• You enquire about a piece through the enquiry form or our WhatsApp concierge.
• We confirm the piece’s availability, final price, shipping method, timing, and total cost.
• A sale is only concluded once we have confirmed those details with you and received agreed payment. Until then, no binding contract of sale exists.

5. Shipping, title and duties

We ship worldwide from Antigua, Guatemala. Each piece is packed individually and arranged personally through our concierge, who confirms timing and cost before dispatch. Title and risk of loss pass to you upon delivery to the carrier, unless we agree otherwise in writing. Any import duties, taxes or customs charges are the buyer’s responsibility and are not included in the price unless expressly stated.

6. Returns and damage in transit

Because each piece is a one-of-a-kind, hand-finished object acquired by deliberate arrangement, acquisitions are generally final. If a piece arrives damaged in transit, contact us within 7 days of delivery with photographs and we will work with you in good faith to resolve the matter, which may include repair, replacement where possible, or another remedy at our discretion. This clause does not limit any rights you may have under applicable law.

7. Authenticity

Each piece carries its own serial number, which can be verified on our website. Please care for your piece as advised (kept out of prolonged direct sunlight and heat, wiped with a dry or barely damp cloth, and refreshed once or twice a year with a little wood wax or mineral oil).

8. Commissions and trade orders

We accept commissions and small wholesale runs for cafés, roasteries and studios. Commission terms, timelines and pricing are agreed individually in writing before work begins.

9. Intellectual property

All content on this site — including text, photographs, the “Finca Three Roots” name and logo, and the design of the site — is owned by or licensed to Finca Three Roots and is protected by intellectual-property laws. You may not copy, reproduce, republish or use any of it for commercial purposes without our prior written permission.

10. Acceptable use

You agree to use the site lawfully and not to attempt to disrupt, damage, gain unauthorised access to, or misuse the site or its content.

11. Disclaimers and limitation of liability

The site is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties not expressly stated here, and we are not liable for any indirect, incidental or consequential loss arising from your use of the site. Nothing in these Terms excludes any liability that cannot be excluded under applicable law.

12. Governing law

These Terms are governed by the laws of the Republic of Guatemala, without regard to conflict-of-law principles. Any dispute will be subject to the competent courts of Guatemala, unless applicable law provides otherwise.

13. Changes

We may update these Terms from time to time. The “Last updated” date above reflects the current version, and your continued use of the site means you accept the updated Terms.

14. Contact

Questions about these Terms? Email archive@fincaroots.com or message our WhatsApp concierge.