Privacy Policy

This Privacy Policy explains what information Finca Three Roots collects when you use our website or enquire about a piece, how we use it, and the choices you have.

1. Who we are

Finca Three Roots is a maker of one-of-a-kind functional art based near Antigua, Guatemala. For any privacy question, contact us at archive@fincaroots.com.

2. Information we collect

Information you give us

• Enquiry details — when you use our enquiry form or contact our concierge, we collect your name, email address, the piece or commission you are interested in, and anything you choose to tell us.
• Messages — the content of messages you send us, including by WhatsApp or email, so we can respond and arrange an acquisition.

Information collected automatically

• Basic technical data — like most websites, our systems may record standard information such as your approximate location, browser type and pages viewed, to keep the site secure and working and to understand general usage.
• Local storage — your browser stores your “acquisition list” (the pieces you flag) on your own device so it persists between visits. This stays in your browser; it is not an account and is not shared with other visitors.

3. How we use your information

• To respond to your enquiries and arrange the acquisition, commission, or shipping of a piece.
• To communicate with you about your enquiry or order.
• To operate, secure and improve the website.
• To comply with legal and accounting obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

4. Payments

We do not take card payments directly on this website. Any payment for a piece is arranged separately and personally through our concierge. Where a third-party payment method is used, your payment details are handled by that provider under its own terms and privacy policy, not stored by this website.

5. Third-party services

We rely on a small number of trusted service providers to run the site and our business — for example, our website hosting and infrastructure providers, our email provider, and the messaging service (WhatsApp) through which our concierge communicates. These providers process information on our behalf, or under their own policies where you interact with them directly. Our site also loads web fonts from a third-party font service, which may receive your IP address as part of delivering those fonts.

6. Sharing your information

We share personal information only: with the service providers described above; with shipping and logistics partners to deliver your piece; where required by law or to protect our rights; or with your consent. We do not share it for any other purpose.

7. International transfers

We are based in Guatemala, and our service providers may process information in other countries. Where your information is transferred across borders, we take reasonable steps to ensure it remains protected.

8. Data retention

We keep enquiry and order information for as long as needed to respond to you, complete an acquisition, and meet our legal and accounting obligations, after which we delete or anonymise it.

9. Your choices and rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may ask us to stop contacting you, by emailing archive@fincaroots.com. You can clear the acquisition list stored in your browser at any time by clearing your browser’s site data. Depending on where you live, you may have additional rights under local law.

10. Children

This site is intended for adults and is not directed to children. We do not knowingly collect personal information from anyone under 18.

11. Security

We take reasonable measures to protect your information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Changes

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the current version.

13. Contact

Questions about your privacy or this policy? Email archive@fincaroots.com.