How to Give a Gift at This Price With Confidence
When a gift costs more than most people spend on anything for the home, the right questions matter. Here is a short list.
Confidence in a gift comes from being able to answer the recipient's first question.
Summary
- Pieces are priced from roughly $1,200 to just under $2,000, so buyers should feel sure before they pay.
- Useful checks include the serial number and Verify page, the cloth bag and packaging, insured shipping, and a clear conversation before ordering.
- Honest limits matter, for example we do not offer independent laboratory certification of the wood.
Key takeaways
- Ask questions first.
- Check the record, not just the photograph.
- Know what we can and cannot prove.
Giving an expensive gift online asks for a little trust. Here is how to feel sure about it.
Ask what you want to know
Before you order, message us on WhatsApp. Ask for more photographs, the weight, the size, or the story of a specific piece. We would rather answer ten questions than have you feel uncertain. See Reading a Piece Before You Buy.
Check the record
Every piece has a serial number. On the Verify page, you can look it up and see its authentication certificate. That is the record of what you are buying.
Know what we can prove
We can show you where our roots come from, because they come from trees cleared on our own finca and from nearby farms. We cannot offer independent laboratory certification of the wood, and we do not state exact ages for individual trees. Farmers tell us the trees are around a hundred years old. See Is It Really Coffee Wood?
Understand the packaging
Each piece is wrapped in a handwoven cloth bag and packed in protective outer packaging so it cannot shift in transit. Heavy objects need care, and we take it.
Understand the shipping
Pieces go worldwide by DHL, and shipments are fully insured on receipt. You can track the package. If something arrives damaged, photograph it and contact us at once.
Understand the costs
The piece has a price. Import duties and taxes in the destination country are separate, and they vary. Ask us before ordering if you are unsure.
Think about the person
A price this high is justified only if the person will value the piece. Think about their home, their habits and whether they enjoy handling natural objects. A piece is not for someone who wants a maintenance-free surface. See How to Care for a Root-Wood Candleholder.
Do not rush
We do not use false urgency. If a piece sells before you decide, it is gone, but we will not manufacture pressure to make it feel otherwise.
First-time buyers
If it is your first purchase, you can ask about our holiday offer. See Your First Purchase: How the Holiday Offer Works.
Common questions
Can I see the certificate before I buy?
You can see how the Verify page works and ask us about a specific piece's record.
Do you offer returns?
Please ask on WhatsApp before ordering. We would rather you hear our answer in your own conversation than guess.
Keep reading
Every piece is one of one.
Browse the specimen archive and acquire the piece that speaks to you. Each is catalogued once and sold once.